POLICIES

** FULL GROOM/BATH SERVICES ARE BY APPOINTMENT ONLY**

** A VALID CREDIT/DEBIT CARD MUST BE ON FILE IN ORDER TO HOLD ANY RESERVATIONS **

VACCINATION REQUIREMENTS

ALL DOG PARENTS ARE REQUIRED TO PROVIDE THE MOST RECENT VACCINATIONS & UP TO DATE (BORDETELLA, DHPP, RABIES) FOR EVERY DOG THAT COMES INTO THE SALON.

ARRIVALS/GROOMING TIME

PLEASE BE ON TIME FOR GROOMING APPOINTMENTS. RESERVATIONS CAN ONLY BE HELD FOR 15 MINUTES. AFTER THAT, THE RESERVATION WILL BE CANCELLED AND A CANCELLATION FEE WILL BE CHARGED.

STANDARD GROOMING TIME 2-4 HOURS DEPENDING ON SIZE, HAIR CONDITION/TEXTURE, AND TEMPERAMENT OF THE DOG. SOMETIMES GROOMING TIME MAY TAKE LONGER THAN EXPECTED. PLEASE DO NOT RUSH THE GROOMER. PARENTS WILL BE CONTACTED WHEN THE GROOMING IS COMPLETED.

IF AT ANY POINT DURING THE GROOMING PROCESS, THE GROOMER DEEMS IT UNSAFE TO CONTINUE GROOMING, THE PET WILL BE SENT HOME “AS IS” AND THE FULL AMOUNT OF THE SERVICE WILL STILL BE CHARGED.

CONFIRMATIONS

PARENTS WILL RECEIVE A TEXT AND/OR EMIAL TO HELP CONFIRM RESERVATIONS PRIOR TO THE SCHEDULED APPOINTMENT.

CANCELLATIONS

ALL CANCELLATION REQUESTS MUST BE MADE AT LEAST 24 HOURS PRIOR TO THE SCHEDULED TIME. PLEASE INCLUDE DOG'S NAME, PARENT'S NAME, AND SCHEDUELED RESERVATION TIME.

**LESS THAN 24 HOUR NOTICE/NO-SHOWS/DAY-OF CANCELLATIONS ARE CHARGED 50% OF THE SCHEDULED SERVICE**